Our Standard

We work to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

What We Do

• Use clear structure, headings, and labels.
• Provide text alternatives for images and icons.
• Maintain proper color contrast.
• Support full keyboard navigation.
• Add captions or transcripts where media appears.
• Keep forms labeled with clear instructions.
• Test pages whenever updates are made.

Where We Are Improving

Some older pages and third-party tools may not yet fully meet these standards. We continue to improve keyboard accessibility, labels, and color contrast. If you notice an issue, please let us know.

Compatibility

Our website works with assistive technologies and current versions of Chrome, Safari, Edge, and Firefox. Some features may not function the same in older browsers.

Third-Party Content

We sometimes use third-party calculators, forms, or external links. While we cannot control their accessibility, we encourage vendors to follow WCAG 2.1 AA standards whenever possible.

Feedback and Support

If you need assistance accessing any part of this website or have questions about accessibility, please contact us. If you encounter an accessibility issue, let us know which page you were visiting and describe the problem so we can address it promptly.

Formal Complaints

If you believe we are not meeting accessibility requirements, please contact us using the methods above. We will review your concern and respond as quickly as possible.

Accessibility of Mortgage Services

We can assist with mortgage applications by phone, video conference, or in person. Documents may be submitted securely by upload, email, or mail. If you need another accommodation, please let us know and we will work with you.

Ongoing Effort

Accessibility is an ongoing effort. We regularly review this statement and improve our website following major updates.

Last Updated: July 31, 2026